Refund policy

Effective Date: May 16, 2026

This Refund Policy applies to purchases made through www.monipulls.com.

General Policy

Refund and return requests are reviewed individually based on the nature of the order and the reported issue.

Certain items may not be eligible for return or refund, including:

• Opened sealed products
• Opened collectible products
• Products altered after delivery
• Digital or downloadable products, if applicable

Eligible Requests

Customers may contact support regarding:

• Incorrect items received
• Items damaged during shipping
• Missing items
• Orders not received

Condition Requirements

Returned products must generally remain in the same condition as received unless the issue involves shipping damage or fulfillment error.

Randomized Product Disclaimer

Certain collectible and trading card products may contain randomized contents. Refunds or returns will not be granted based on dissatisfaction with randomized contents, product variations, rarity outcomes, packaging differences, or market value expectations.

Order Cancellation

Orders may only be canceled before shipment processing begins. Once an order has entered fulfillment or shipping processes, cancellation may no longer be possible.

Refund Processing

Approved refunds may be issued to the original payment method. Processing times may vary depending on financial institutions and payment providers.

Fraud Prevention

MoniPulls reserves the right to investigate suspicious transactions, refund abuse, chargeback misuse, or fraudulent activity.

Refund-related questions may be directed to: service@monipulls.com

Learn more about our business by visiting our About Us page.